sonnv
08-24-2007, 08:00 PM
Meet the speakers at the Nortel ‘Resolution at First Contact’ Seminar
Nortel has assembled three dynamic and highly experienced contact centre industry professionals with over 30 years of combined experience to guide you towards building strategies for the future.
So if you are looking to embrace new techniques and technologies to build a responsive organization that fosters customer relationships and drives competitive advantage – this seminar is for you.
At Nortel’s “Resolution at First Contact” seminar you will learn how to achieve your contact centre business and technology objectives faster, simpler and more cost effectively with Nortel’s comprehensive and versatile portfolio and expertise.
Don’t miss this complimentary seminar, spaces are limited. Register today. (http://www2.nortel.com/go/events_detail.jsp?cat_id=-8005&oid=100214427&block=8&locale=en-SG)
Date and Location
Ho Chi Minh (http://www2.nortel.com/go/events_detail.jsp?cat_id=-8005&oid=100214427&block=8&locale=en-SG)
28 August 2007
8:00am to 11:30am
New World Hotel Saigon
Grand Mekong Ballroom
76 Le Lai Street District 1
Ho Chi Minh, Vietnam
Hanoi (http://www2.nortel.com/go/events_detail.jsp?cat_id=-8005&oid=100214427&block=8&locale=en-SG)
30 August 2007
8:00am to 11:30am
Hanoi Melia Hotel
Ballroom 1
44B Ly Thuong Kiet
Hanoi, Vietnam
REGISTER NOW! (http://www121.nortel.com/sr.cfm?v=e065e1&dx=t24976N&lg=0)
or RSVP Bui Thi Bich Phuong
Telephone: +84 4 974 8110
Fax: +84 4 974 8088
Email: bichphuong@nortel.com
meet the Speakers
Alicia Price - Contact Centre Manager, Enterprise and Solutions Marketing, Nortel Asia
Alicia Price is a Contact Centre Manager from the Nortel Asia Contact Centre team. With over ten years of experience helping companies deliver breakthrough customer service, her roles include marketing, sales and consulting in the Asia region on enterprise solutions (contact centre, CTI and CRM). Alicia has worked on both the customer and vendor side, where she has introduced innovative customer service solutions enabling enterprises to gain a competitive edge. Based in Sydney Australia, Alicia is a frequent speaker at customer and industry events throughout the Asia Pacific region.
Kevin Chai - Customer Contact and Self-Service Solutions, Nortel Asia Pacific
Kevin Chai is a Regional Solutions Consultant for Customer Contact and Self-Service Solutions, Nortel Asia, responsible for solutions architecture, engineering and strategic support for Nortel’s portfolio of Contact Centre and Self Service solutions. With over 8 years of experience in the Contact Centre industry, Kevin works with customers implementing strategies to realise their business objectives. Kevin is based in Kuala Lumpur, Malaysia and provides solution consultancy to Nortel customers throughout Asia.
Claudia Schlesinger - CCS International
Claudia Schlesinger is our valued guest speaker - a dedicated Contact Centre professional with over 12 years experience in the industry. Claudia’s specialty includes contact centre HR strategy and training development. Working in a number of roles and across a large number of vertical industry sectors, one of Claudia’s largest implementations was a methodology of ‘one face to the customer’ across 12 sites in four continents for a large blue chip client. Claudia has experiences from working in Europe and the USA, and it currently based in Hong Kong serving the Asia region.
agenda
8.00am - 8.30amRegistration8.30am - 8.45am Welcome8.45am - 9.25am Resolution at the First Contact
Alicia Price - Contact Centre Manager, Enterprise and Solutions Marketing, Nortel Asia9.25am - 10.05am The Performing Contact Centre – 5 Strategies for Success
Kevin Chai - Customer Contact and Self-Service Solutions, Nortel Asia Pacific10.05am - 10.25am Refreshments10.25am - 11.05am Industry Speaker
Claudia Schlesinger - CCS International11.05am - 11.20am Q&A11.20am - 11.30am Raffle Prize Draw11.30amClose
Nortel has assembled three dynamic and highly experienced contact centre industry professionals with over 30 years of combined experience to guide you towards building strategies for the future.
So if you are looking to embrace new techniques and technologies to build a responsive organization that fosters customer relationships and drives competitive advantage – this seminar is for you.
At Nortel’s “Resolution at First Contact” seminar you will learn how to achieve your contact centre business and technology objectives faster, simpler and more cost effectively with Nortel’s comprehensive and versatile portfolio and expertise.
Don’t miss this complimentary seminar, spaces are limited. Register today. (http://www2.nortel.com/go/events_detail.jsp?cat_id=-8005&oid=100214427&block=8&locale=en-SG)
Date and Location
Ho Chi Minh (http://www2.nortel.com/go/events_detail.jsp?cat_id=-8005&oid=100214427&block=8&locale=en-SG)
28 August 2007
8:00am to 11:30am
New World Hotel Saigon
Grand Mekong Ballroom
76 Le Lai Street District 1
Ho Chi Minh, Vietnam
Hanoi (http://www2.nortel.com/go/events_detail.jsp?cat_id=-8005&oid=100214427&block=8&locale=en-SG)
30 August 2007
8:00am to 11:30am
Hanoi Melia Hotel
Ballroom 1
44B Ly Thuong Kiet
Hanoi, Vietnam
REGISTER NOW! (http://www121.nortel.com/sr.cfm?v=e065e1&dx=t24976N&lg=0)
or RSVP Bui Thi Bich Phuong
Telephone: +84 4 974 8110
Fax: +84 4 974 8088
Email: bichphuong@nortel.com
meet the Speakers
Alicia Price - Contact Centre Manager, Enterprise and Solutions Marketing, Nortel Asia
Alicia Price is a Contact Centre Manager from the Nortel Asia Contact Centre team. With over ten years of experience helping companies deliver breakthrough customer service, her roles include marketing, sales and consulting in the Asia region on enterprise solutions (contact centre, CTI and CRM). Alicia has worked on both the customer and vendor side, where she has introduced innovative customer service solutions enabling enterprises to gain a competitive edge. Based in Sydney Australia, Alicia is a frequent speaker at customer and industry events throughout the Asia Pacific region.
Kevin Chai - Customer Contact and Self-Service Solutions, Nortel Asia Pacific
Kevin Chai is a Regional Solutions Consultant for Customer Contact and Self-Service Solutions, Nortel Asia, responsible for solutions architecture, engineering and strategic support for Nortel’s portfolio of Contact Centre and Self Service solutions. With over 8 years of experience in the Contact Centre industry, Kevin works with customers implementing strategies to realise their business objectives. Kevin is based in Kuala Lumpur, Malaysia and provides solution consultancy to Nortel customers throughout Asia.
Claudia Schlesinger - CCS International
Claudia Schlesinger is our valued guest speaker - a dedicated Contact Centre professional with over 12 years experience in the industry. Claudia’s specialty includes contact centre HR strategy and training development. Working in a number of roles and across a large number of vertical industry sectors, one of Claudia’s largest implementations was a methodology of ‘one face to the customer’ across 12 sites in four continents for a large blue chip client. Claudia has experiences from working in Europe and the USA, and it currently based in Hong Kong serving the Asia region.
agenda
8.00am - 8.30amRegistration8.30am - 8.45am Welcome8.45am - 9.25am Resolution at the First Contact
Alicia Price - Contact Centre Manager, Enterprise and Solutions Marketing, Nortel Asia9.25am - 10.05am The Performing Contact Centre – 5 Strategies for Success
Kevin Chai - Customer Contact and Self-Service Solutions, Nortel Asia Pacific10.05am - 10.25am Refreshments10.25am - 11.05am Industry Speaker
Claudia Schlesinger - CCS International11.05am - 11.20am Q&A11.20am - 11.30am Raffle Prize Draw11.30amClose
